Privacy & Cookie Policy

Last updated: January 2026

Your privacy is important to us. This Privacy & Cookie Policy describes how Thermohome Solar Limited ("we", "us", or "our") obtains and uses your personal data, why we are allowed to do so by law, and what your rights are. We are the “controller” of the personal data you provide to us.

1. Information We Collect

Personal data is any information which identifies you personally, whether directly (e.g., your name) or indirectly (e.g., device IDs).

Information You Provide

We collect information you provide directly to us, including:

  • Contact Details: Name, email address, phone number, and address.
  • Property Information: Details required for solar quotes and installations.
  • Correspondence: Information provided via email, letter, telephone, or site comments.
  • Transaction Details: Information relating to payments and orders processed through our site or third-party providers.
  • Survey Responses: Information provided if you choose to participate in research.

Information Collected Automatically

When you visit our website, we automatically collect:

  • Device Data: IP address, browser type, and operating system.
  • Usage Data: Pages visited, time spent on site, referral sources, and weblogs.
  • Location Data: General geographic location.

2. Legal Grounds for Processing

Under UK GDPR, we must have a legal basis to process your data. We rely on:

  • Consent: Where you have given clear permission (e.g., for marketing or specific cookies).
  • Contract: Where processing is necessary to provide the services you requested.
  • Legal Obligation: Where we must comply with the law (e.g., fraud prevention or tax records).
  • Legitimate Interests: Where it is necessary for our business interests (e.g., improving our website, training staff, or responding to enquiries).

3. How We Use Your Information

We use the information we collect to:

  • Provide Services: Accept you as a customer, provide quotes, and arrange installations.
  • Communication: Send service updates, respond to enquiries, or notify you of changes to our terms.
  • Direct Marketing: If consented, send promotional offers. You may unsubscribe at any time.
  • Improvement: Monitor site usage and improve our customer support and internal records.
  • Security: Investigate, detect, and prevent fraud.

4. Sharing Your Information

We may share your information with:

  • Installation Partners: Subcontractors involved in your solar project.
  • Service Providers: Third-party processors for payments, analytics, and business administration.
  • Professional Advisers: Legal, insurance, and regulatory authorities when required.
  • Business Partners: Only if you have provided explicit consent for them to contact you.

We do not sell your personal information to third parties. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place to protect your data.

5. Cookies

What Are Cookies?

Cookies are small text files stored on your device that help websites remember who you are. They help us display information that matches your interests.

Cookies We Use

  • Essential: Required for the website to function (e.g., security or logging into accounts). These cannot be disabled.
  • Analytics: Help us understand how visitors engage with the site (e.g., Google Analytics).
  • User Preference: Remember your settings and preferences to provide a smoother experience.
  • Social Sharing: Third-party cookies allowing you to "like" or share content on social platforms.
  • Interest-Based Advertising: Used to show you relevant adverts based on your browsing habits.

Managing Cookies

You can refuse cookies by activating the setting on your browser or visiting allaboutcookies.org. Note that disabling cookies may limit website functionality.

6. Your Rights

Under UK Data Protection law, you have the following rights:

| Right | Description | | :--- | :--- | | Access | Request a copy of the personal data we hold about you. | | Rectification | Request correction of inaccurate or incomplete data. | | Erasure | Request deletion of data where there is no compelling reason to keep it. | | Object | Object to processing based on legitimate interests or direct marketing. | | Restrict | 'Block' or suppress further use of your data in certain circumstances. | | Portability | Request your data in a structured, machine-readable format. | | Withdraw Consent | Withdraw permission for processing at any time. |

7. Data Security & Retention

We implement encryption, secure servers, and access controls to protect your data. We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Contact Us

If you have questions or wish to exercise your rights, please contact:

Thermohome Solar Limited First Floor, 23-24 High Street
Marlborough, SN8 1AA

Email: marlboroughoffice@thermohomesolar.co.uk
Phone: 0808 304 4281

If you are unsatisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO):

9. Third-Party Links

Our website may contain links to other sites. This Privacy Policy does not apply to those websites, and we encourage you to read their individual privacy statements.